Refund policy

Return & Refund Policy

We want you to be pleased with your purchase from Pleasingly Perfect Gifts. Please review the following information regarding returns, personalized items, damages, and cancellations.

Returns

Eligible non-personalized items may be returned within 30 days of delivery. To be eligible for return, the item must be unused and in the same condition in which it was received, with its original packaging when applicable. Proof of purchase may be required.

Please contact us before returning an item so that we can provide return instructions. Returns sent without prior authorization may not be accepted.

Personalized, Custom & Made-to-Order Items

Personalized, engraved, customized, and other items made specifically for you are considered final sale and are not eligible for return or exchange due to change of mind, incorrect personalization information supplied by the customer, or other ordering errors.

Please carefully review names, dates, spelling, capitalization, colors, and other personalization details before submitting your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or if Pleasingly Perfect Gifts made an error while creating your order, please contact us promptly after delivery. Include photos of the item and its packaging when applicable.

We will review the issue and work with you to make it right. The final-sale restriction on personalized items does not prevent us from correcting an error made by Pleasingly Perfect Gifts or addressing an item that arrives damaged or defective.

Return Shipping

For approved returns that are not the result of damage, defect, or and error by Pleasingly Perfect Gifts, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you regarding the refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Because many of our products are created or personalized to order, cancellation may not be possible once production or personalization has begun.

Questions or Problems With Your Order

Please contact Pleasingly Perfect Gifts if you have questions about a return or a problem with an order. We want you to be happy with your purchase and will work with you to resolve legitimate issues.